Wednesday December 5, 2018
| Evening | |
|---|---|
| 18:00 | WELCOME RECEPTION & REGISTRATION |
Thursday December 6, 2018
| Morning | |
|---|---|
| 8:15 | Registration and Coffee |
| 8:45 | LTAS organizing team: Welcome & introduction importance literature review for research |
| 9:00 | Testimonials: literature review strategies
|
| 9:45 | Workshop I: qualititative literature review strategies (content analysis) – theory |
| 11:00 | BREAK |
| 11:30 | Workshop I: qualititative literature review strategies (content analysis) – exercise |
| 12:45 | LUNCH |
| Afternoon | |
|---|---|
| 14:00 | Workshop II: quantitative literature review strategies (meta-analysis) – theory |
| 15:15 | BREAK |
| 15:45 | Workshop II: quantitative literature review strategies (meta-analysis) – exercise |
| 17:00 | LTAS organizing team: final notes |
| 18:00 | SOCIAL EVENT + DINNER |
Friday December 7, 2018
| Morning | |
|---|---|
| 9:00 | What editors are looking for: the JOSM perspective |
| 9:10 | Systematic literature review – theory |
| 10:00 | Kick-off coached literature review projects
|
| 11:00 | BREAK |
| 11:30 | Coached literature review project
|
| 12:30 | LUNCH |
| Afternoon | |
|---|---|
| 14:00 | Coached literature review project
|
| 15:30 | BREAK |
| 16:00 | Presentations literature review project |
| 18:00 | LTAS organizing team: closing + CLOSING RECEPTION |
Keynote Speakers
Mike Brady
Melissa De Regge
Jay Kandampully
Chiara Orsingher
Katrien Verleye
Yves Van Vaerenbergh
Nicola Bilstein
Academic Coaches
| Katrien | Verleye | Katrien.Verleye@UGent.be |
| Mirella | Kleijnen | mirella.kleijnen@vu.nl |
| Yves | Van Vaerenbergh | yves.vanvaerenbergh@kuleuven.be |
| Allard | van Riel | allard.vanriel@uhasselt.be |
| Arne | De Keyser | arne.dekeyser@edhec.edu |
| Dominik | Mahr | d.mahr@maastrichtuniversity.nl |
| Linda | Nasr | linda.alkire@txstate.edu |
| Sandra | Streukens | sandra.streukens@uhasselt.be |
| Simon | Hazée | simon.hazee@uliege.be |
| Chiara | Orsingher | chiara.orsingher@unibo.it |
| Nicola | Bilstein | nicola.bilstein@uni-bielefeld.de |
| Alex | Henkel | alex.p.henkel@gmail.com |
| Kristina | Heinonen | kristina.heinonen@hanken.fi |
| Sara | Leroi-Werelds | sara.leroiwerelds@uhasselt.be |
| Robert | Ciuchita | robert.ciuchita@hanken.fi |
| Werner | Kunz | werner.kunz@umb.edu |
| Thomas | Leclercq | t.leclercq@ieseg.fr |
| DUO of Coaches | Proposed Topic |
| 1. Katrien and Nicola | Third Party Participation/Engagement |
| 2. Mirella and Allard | Sustainability in service |
| 3. Dominik and Sara | Healthcare Technology |
| 4. Sertan and Linda | TSR and service inclusion |
| 5. Yves and Chiara | Customer-Employee Relationships (rapport) |
| 6. Werner and Kristina | Smart Services |
| 7. Alex and Sandra | Service Employees – Robotics Added |
| 8. Arne and Simon | Service Recovery |
| 9. Robert and Thomas | Gamification |
| 10. Jay and Mike | Will serve as “flying” coaches, and give input to all teams during the second day, in line with previous editions |